Privacy Policy

1. Information We Collect

• Enquiry details you provide through our forms — such as your name, email, phone number, country and hospital/clinic name — when you request a demo or contact us.
• Usage data — standard technical information such as browser type, device and pages visited, collected through cookies and analytics to improve the website.
• Platform data — where you are a customer, clinical and operational data is processed strictly to provide the service, under the terms of your agreement with us.

2. How We Use Information

• To respond to your enquiries and provide demonstrations, quotes and support.
• To operate, maintain, secure and improve our website and platform.
• To communicate important service updates and, where permitted, relevant information about our products.
• To meet legal, regulatory and contractual obligations.

3. Patient Data & No Solicitation

We take patient privacy seriously. We do not engage in any form of communication with your patients at any stage or for any purpose. Patient data within the platform belongs to your organisation and is processed only to deliver the service you have contracted.

4. Data Security

Our platform is aligned with ISO 27001 and HIPAA practices. We apply role-based access controls, encryption in transit, geo-fencing where enabled, and secure hybrid backups. Where included in your package, we also copy your database to your own local system so you are never solely dependent on us for your data.

5. Cookies

We use essential cookies to run the site and analytics cookies to understand usage. You can control cookies through your browser settings; disabling some cookies may affect site functionality. You can revisit your choice any time via the Cookie preferences link in the footer.

6. Sharing of Information

We do not sell your personal information. We share it only with trusted service providers who help us operate (for example, hosting and analytics), under appropriate confidentiality and data-protection obligations, or where required by law.

7. Data Retention

We retain enquiry information for as long as necessary to respond to and manage your relationship with us, and platform data in accordance with your service agreement and applicable law.

8. Your Rights

You may request access to, correction of, or deletion of your personal information, subject to legal and contractual limits. To make a request, contact us using the details below.

9. Changes to This Policy

We may update this policy from time to time. The “last updated” date above reflects the latest revision. Material changes will be communicated where appropriate.

10. Contact Us

Questions about this policy? Email info@datawens.com or write to us at Plot No. 31A/3, Industrial Estate, Jawaharlal Nehru Salai, Ekkatuthangal, Guindy, Chennai – 600032, India.

Grievance Officer: Mr. Gowtham · gowtham@datawens.com · +91 70948 44732